Terms & Conditions

Last Updated: January 10, 2026

These Terms & Conditions (“Terms”) govern your purchase and participation in travel-related services arranged by Authennial, LLC d/b/a Cuba Candela (“Cuba Candela,” “we,” “us,” “our,” or the “Company”). By booking a trip, completing registration, or using our website, you acknowledge that you have read, understand, and agree to be bound by these Terms.

Definitions
“Traveler” means any person traveling on or booking a Trip. “Trip” means any tour or travel services arranged by Cuba Candela.

1. User’s Acknowledgment and Acceptance of Terms

Authennial, LLC d/b/a Cuba Candela, its owners, directors, officers, employees and its and their affiliates (collectively referred to as Cuba Candela, us, the Company, or we) arranges various travel-related services subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the Terms and Conditions), as well as any other written agreement between us. In addition, when using particular services or materials on this site, users shall be subject to any posted guidelines or rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms and Conditions. All such guidelines or rules are hereby incorporated by reference into these Terms and Conditions.

By completing the registration process and/or using this site, you agree to be bound by these Terms and Conditions.

2. Description of Services

We arrange various services as described on our website including, but not limited to, the organization and booking of travel arrangements to Cuba. Fees for the various services are determined after your travel needs are assessed, and may change from time to time.

3. Conditions in Cuba

Travel in Cuba involves unique local conditions that may differ significantly from what Travelers are accustomed to in the United States, including standards and availability related to accommodations, transportation, utilities, food preparation, medical resources, and other services. Travelers acknowledge that service levels, infrastructure reliability, and supply availability may be inconsistent and may change with little notice.

Due to local regulatory and operational constraints, Cuba Candela’s ability to select, substitute, or control third-party suppliers and vendors may be limited.

4. Missed Flights

We are not responsible for missed flights, flight delays, cancellations or airline schedule changes of any kind. If you miss your flight to Cuba, notify us immediately. We will do our best to accommodate you, but make no guarantees.

5. Traveler Conduct

We reserve the right to cancel services for any tour participant before or during the program if such participant’s conduct endangers or potentially disrupts the safe and comfortable progress of the tour or tour participants or third parties. In such an event, the participant may be removed from the tour at his or her own expense with no right of refund.

Authorized Activities / Legal Compliance. All tour participants are expected to obey the laws and regulations of Cuba, and Travelers agree to comply with applicable U.S. travel laws, regulations, and authorization requirements (including engaging only in authorized activities and maintaining any required documentation). Travelers hereby agree to pay any costs or damages that they may incur due to their behavior.

6. Booking Terms: Payments, Changes & Cancellations

6.1 Payment Schedule

Effective as of January 1, 2025, our payment policy is as follows:

35% deposit due at the time of booking
65% final payment due 60 days prior to Trip start date
If the Trip start date is within 60 days, full payment is due upon booking

6.2 24-Hour Grace Period

Traveler may cancel a booking for a full refund of amounts paid within twenty-four (24) hours of the time the booking is confirmed, provided that the booking is made more than sixty (60) days prior to the Trip start date. This grace period does not apply to bookings made within sixty (60) days of the Trip start date, which are final upon booking.

6.3 Non-Refundability / Cancellation Policy

Because Cuba operates largely as a cash economy, with restrictions on certain payment channels, coordinating travel logistics requires significant advance planning and upfront commitments. To reserve accommodations, transportation, guides, and other local services, we must commit funds in advance. For this reason, all payments are generally non-refundable once booked. This policy allows us to confirm limited-capacity arrangements and compensate our local partners fairly and reliably — helping ensure a seamless, well-supported experience for our guests.

If you cancel, amounts paid will be forfeited, except to the extent Cuba Candela issues trip credits in accordance with our Travel Credits policy below.

6.4 Money-Back Guarantee for Traveler Risk & Safety

We will never ask or allow guests to travel into an unsafe situation. Guest safety and legal compliance come first, and we continuously monitor ground conditions. To help you reduce risk and book with confidence, Cuba Candela offers a Money-Back Guarantee for certain events of concern.

If (i) U.S. law, regulation, or policy changes prevent you from traveling, or (ii) Cuba Candela cancels the Trip due to a Severe Event (as defined below), Traveler will be eligible for a Money-Back Guarantee, which will be in the form of a full refund to the original method of payment of amounts paid to Cuba Candela for Trip costs. This guarantee is subject to reasonable administrative processing time and does not cover non-recoverable third-party costs paid directly by Traveler (such as airfare or travel insurance).

Severe Events may include, but are not limited to:

Airport closure or sustained major disruption affecting inbound/outbound travel
Airspace closure or government action that materially prevents travel continuity
Widespread or sustained power outage that materially impacts Traveler safety or prevents private-sector accommodations and services from operating reliably
Widespread civil unrest or credible security deterioration
Legal or regulatory changes that prevent participation under applicable U.S. travel authorizations
Any other event that materially changes the safety or feasibility of travel, as determined by our team

If any of the above occurs, we will communicate promptly and transparently and provide clear next steps. For purposes of these Terms, any of the above is considered a “Severe Event.”

6.5 Trip Postponement (Discretionary Rescheduling)

If the need arises to change Trip dates, Travelers may request a postponement by informing our team in writing via email at info@cubacandela.com.

Postponement is permitted one (1) time only and must be requested more than sixty (60) days prior to the Trip start date.
A $500 postponement fee per person applies.
Any supplier penalties, rebooking fees, rate increases, or other cost differences for the new dates are the Traveler’s responsibility.
We cannot guarantee that hotel deposits, accommodations, or supplier payments can be rolled over; supplier policies vary and are outside of our control.

Postponement requests received sixty (60) days or fewer prior to the Trip start date are not eligible for postponement and will be treated as non-refundable cancellations.

Any trip credit issued in connection with a postponement will reflect amounts paid less the postponement fee and any non-refundable supplier costs already incurred.

6.6 Travel Credits

Any trip credit issued by Cuba Candela must be used within twelve (12) months of the original Trip start date and may be applied only toward a future Trip subject to availability and current pricing. Trip credits are generally transferable to another traveler, provided Cuba Candela is notified in writing in advance and the transferee agrees to these Terms & Conditions and completes all required registration information. Credits may be reduced by postponement fees and non-refundable supplier costs already incurred.

7. Travel Insurance (Strong Recommendation)

Cuba Candela strongly recommends that all Travelers purchase comprehensive travel insurance to protect against personal circumstances and unforeseen disruptions that may prevent or interrupt travel, including illness, work conflicts, family emergencies, travel delays, and other unexpected events. These situations are not covered under our refund policy.

We recommend selecting a policy that includes Trip Cancellation, Trip Interruption, and Travel Delay coverage, and that explicitly covers disruption scenarios relevant to international travel. For convenience, Travelers may consider Allianz Travel Insurance as one reputable provider among several options. Travelers are responsible for selecting appropriate coverage and for reviewing policy terms, exclusions, and claim requirements.

8. Promotional Photography

We reserve the right to take photographs or video images during your tour for promotional purposes. Tour participants agree to allow their images to be used by us in such photographs without compensation to participant.

9. Registration Data and Privacy

In order to access some of the services on this site or speak with us about making your travel arrangements, you will be required to fill out our online registration form, which requests certain information and data (“Registration Data”). Maintaining and updating your Registration Data is required. By registering, you agree that all information provided in the Registration Data is true and accurate and that upon purchasing our services you will maintain and update this information as required in order to keep it current, complete and accurate.

You also grant us the right to disclose, for purposes of arranging your trip, to third parties certain Registration Data about you. The information we obtain through your use of this site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms and Conditions.

10. Intellectual Property Information

For purposes of these Terms and Conditions, “content” is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards and other original content.

By accepting these Terms and Conditions, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is our property. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in litigation.

11. Technical or Other Errors in Website

This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and we make no commitment to update such materials or services.

12. Responsibility Clause

Cuba Candela does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van, car or other transportation companies, local ground operators, providers or organizers of optional or included excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Cuba Candela is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party.

Without limitation, Cuba Candela is not responsible for any injury, financial or other loss or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as horseback riding, scuba diving, zip lining, snorkeling, paddle boarding, surfing, swimming, kayaking, sailing, canoeing, whitewater rafting, hiking, bicycling, rappelling, canyoning/canyoneering, fishing, cruising, camping, helicopter tours, 4×4 Jeep/ATV tours, sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, pandemics, epidemics or the threat thereof, insolvency of or other defaults by suppliers of services, or for any other cause beyond the direct control of Cuba Candela. In addition, you release Cuba Candela from its own negligence and assume all risk thereof. Cuba Candela reserves the right to change hotels or other features of the trip’s itinerary if Cuba Candela believes it will enhance the safety, comfort or enjoyment of the trip. The provisions in this Limitation of Liability clause, as well as those in the following Assumption of Risk clause, supersede any contrary information or wording in these Terms & Conditions.

13. Assumption of Risk

Travel in Cuba may involve hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Cuba Candela, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. Weather conditions may be severe, adverse and/or unpleasant. Medical services or facilities may not be readily available or accessible or consistent with standards in the United States during some or all of the time during a trip and that when available may not be of the quality which exists in the United States. Participants must accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of Cuba Candela and agree to hold harmless and release Cuba Candela both from claims of third party negligence and claims concerning Cuba Candela’s own negligence.

14. Passports and Visas

You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire trip. Valid passports are required for travel to Cuba. Please check with the appropriate consulate or embassy for the latest visa and entry requirements. You assume complete and full responsibility for, and hereby release the Company from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. While we may provide information on such matters as a courtesy to you, we are not responsible for any errors or omissions as to the information provided. The Company is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts.

15. Health and Medical Considerations

While we are sensitive to individual needs, there are limitations to what we can accommodate. If you have a physical condition, allergy, dietary restrictions, or other conditions that will require special attention during the trip, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. Note that we are not a medical authority. We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the trip. You also represent that you do not have any condition, physical or mental, that would create a hazard for you or other travelers or affect other people’s enjoyment of the trip. You further represent that any Child for whom you are responsible is of suitable age and maturity so as not to create a hazard for him or herself or to be disruptive to any other participant.

16. Security and Password

You may be required to create an account through the site. You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account, including any mail sent and any charges incurred. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account in the event of any unauthorized transfer or sharing thereof.

17. Force Majeure

Cuba Candela is not responsible for acts of God, force majeure, acts of government, strikes, work shortages, actual or threatened terrorist activities, actual or threatened epidemics or pandemics or other conditions beyond our control which make the operation of the trip impossible, unsafe, illegal, or commercially impracticable.

If such an event occurs, Cuba Candela may modify, postpone, or cancel the Trip. Any refunds, credits, or rebooking options will be handled in accordance with Section 6 of these Terms, including the Severe Event and Money-Back Guarantee provisions.

18. Binding Arbitration

Any dispute concerning, relating to, or referring to these Terms & Conditions, any brochure or other materials relating to your Trip, or the Trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and administered either by the American Arbitration Association (AAA) under its then-existing Commercial Arbitration Rules or by Judicial Arbitration and Mediation Services, Inc. (JAMS) under its Comprehensive Arbitration Rules & Procedures.

Such arbitration shall be governed by substantive (but not procedural) Florida law and shall take place in Miami, Florida. The arbitrator — and not any federal, state, or local court or agency — shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including any claim that all or any part of this contract is void or voidable.

By agreeing to these Terms & Conditions, both parties waive their right to a trial by jury.

19. Notice

All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to Cuba Candela must be sent to info@cubacandela.com, or by mail to: Authennial, LLC d/b/a Cuba Candela, 66 W Flagler Street, Suite 900, Miami, FL 33130. Notices to Traveler may be sent to the email address or physical address provided during booking or registration. Notices shall be deemed delivered as follows: (a) on the delivery date if delivered personally; (b) two (2) business days after deposit with a commercial overnight carrier, with written verification of receipt; (c) five (5) business days after mailing if sent by U.S. mail, return receipt requested; or (d) on the date sent if transmitted by confirmed email without bounce-back or delivery failure notice.

20. Entire Agreement

These Terms & Conditions constitute the entire agreement between Traveler and Cuba Candela concerning the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

These Terms may be modified only by a written agreement signed by both parties, or by an updated version posted by Cuba Candela that applies prospectively to new bookings.

21. Miscellaneous

Cuba Candela may assign its rights and obligations under these Terms & Conditions. Traveler may not assign or transfer any rights or obligations without prior written consent.

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Headings used herein are for convenience only and shall not affect the interpretation of these Terms.

Any failure by Cuba Candela to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

While traveling with us, Traveler agrees to abide by all local laws and to follow the instructions of local authorities and tour staff.

22. Contact Information

Except as explicitly noted on this website, the services available through this website are offered by:
Authennial, LLC d/b/a Cuba Candela
66 W Flagler Street, Suite 900
Miami, FL 33130
Phone: (305) 209-2785
Email: info@cubacandela.com